INTRODUCTION

These terms of use governs your purchases from, and your use of, the baldinini-watches.com website and forms a contract between you and QTime di Guidi Valter, Italian company, Via Marco Polo, 3/A, 61032 FANO (PU) – ITALY (hereinafter “QTime” or “we”, or “us”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

PAYMENT

You may pay with either credit or debit cards. Stripe payment gateway is the payment processor. QTime does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, BQTime may automatically cancel your order.

PROMO CODES

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

TAXES

All prices shown on the Baldinini Watches website, baldinini-watches.com, are including VAT, in accordance with the applicable legislation.

Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that we have no control over these charges and, since these charges are different for different countries, we cannot predict their amount. We advise you to contact your local customs office for further information.

IMPORTANT: For Russia delivery, you will not be paying import taxes. We sell all our products through our Russian company. This means that the products are already imported in Russia and you do not need to pay import taxes to receive your order. If you want to order from Russia, you will need to use our Russian website: ru.baldinini-watches.com.

ORDERING

Orders made in another person’s name without the person’s consent, will be reported to the authorities. We hold the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel us to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 30 days from receiving the order and will be refunded if the items are returned are unworn and in new conditions. If an item is damaged during transport, QTime should be contacted as soon as you receive the package for information about compensation.

WARRANTY

Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please contact on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. If we cannot find any defects described above, the product will be sent back to the customer.

Note that repair/replacements will be charged in the following cases, even during the warranty term.

– Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
– Failure or damage caused by unjustifiable repair or modification
– Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
– Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating)
– Battery replacement will be charged even during the warranty term.

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

PERSONAL INFORMATION

When shopping with QTime we will save some of your data to fulfill your purchase. We treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. We may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies on our Cookie page.

PRODUCT

QTime has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

We ships worldwide (exceptions are made). Deliveries are made in cooperation with the postal services and their partners. Orders canceled before shipping will be refunded but administrative fees will be charged. If the order has been shipped, our return policy is applied.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with QTime either by email or telephone. If a product has been discontinued we have the right to cancel the purchase and refund the paid amount to the customer. We will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us as soon as you received the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to QTime should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. We have the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, we will send the product back to the customer.

LIABILITY

QTime responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

QTime shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by us or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of QTime.

USER CONTENT

The baldinini-watches.com website may include user generated content from for example social media applications. QTime does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

Marketing

When purchasing, registering or accepting the cookie policy you accept the use of personal data tracked for marketing purposes internally and with our premium partners.

RETENTION OF TITLE

All products remain in QTime property until full payment is made.

FRAUD

All frauds are reported to the authorities and QTime reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of our website are governed by Italian law. To the extent permitted by law, Italian courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to QTime’s right to prosecute a user at his/her place of residence.

TERMINATION

QTime reserves the right to terminate your account and/or your use of the website at its sole discretion. For example, if we suspect that you have breached these terms of use. Such termination can be made without prior notice.

AMENDMENTS

QTime may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and us. You should therefore periodically visit this page to review the then current terms to which you are bound.

These terms of use were updated 11.04.2019.

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