Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
You may pay with either credit or debit cards. Stripe payment gateway is the payment processor. QTime does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, BQTime may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.
All prices shown on the Baldinini Watches website, baldinini-watches.com, are including VAT, in accordance with the applicable legislation.
Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that we have no control over these charges and, since these charges are different for different countries, we cannot predict their amount. We advise you to contact your local customs office for further information.
IMPORTANT: For Russia delivery, you will not be paying import taxes. We sell all our products through our Russian company. This means that the products are already imported in Russia and you do not need to pay import taxes to receive your order. If you want to order from Russia, you will need to use our Russian website: ru.baldinini-watches.com.
Orders made in another person’s name without the person’s consent, will be reported to the authorities. We hold the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel us to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 30 days from receiving the order and will be refunded if the items are returned are unworn and in new conditions. If an item is damaged during transport, QTime should be contacted as soon as you receive the package for information about compensation.
We offer a see-before-you-keep policy. If you decide to return the unworn item within 15 days of delivery, please contact email@example.com to receive a free return label. Your funds will be released after we receive the product back. Please send us a picture of the unworn watch that you will return. Upon receipt of the label, please follow the attached directions to return your purchase for a refund. Express shipping is not refundable. We will charge a non-refundable fee of 50EUR (or equivalent in your currency) to help us cover the return shipping cost and admin fees.
Please note that local customs tariffs will apply outside of the EU and will be non-refundable. If you chose not to pay for the customs duties/taxes, we can not issue you a refund (applicable to non-EU countries).
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please contact on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue. If we cannot find any defects described above, the product will be sent back to the customer.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
– Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
– Failure or damage caused by unjustifiable repair or modification
– Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
– Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the colour on the wristband and the peeling of the plating)
– Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
QTime has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
We ship worldwide (exceptions are made). Deliveries are made in cooperation with the postal services and their partners. Orders canceled before shipping will be refunded but administrative fees will be charged. If the order has been shipped, our return policy is applied.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with QTime either by email or telephone. If a product has been discontinued we have the right to cancel the purchase and refund the paid amount to the customer. We will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us as soon as you received the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to QTime should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. We have the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, we will send the product back to the customer.
QTime responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
QTime shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by us or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of QTime.
The baldinini-watches.com website may include user generated content from for example social media applications. QTime does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in QTime property until full payment is made.
All frauds are reported to the authorities and QTime reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION